FREQUENTLY ASKED QUESTIONS

Insurance is confusing so we’ve worked hard to make things as simple as possible. If you have any additional questions, you can always email us

Samos

What is Samos?
What is ADIM?
What are elective surgeries?
How can I get in touch with someone?
Where is Samos licensed to operate?
Why do I need ADIM if I have health, group, life or AD&D insurance

Policy

How much does it cost?
What coverage do you offer?
Is my procedure covered?
What procedures aren’t covered?
What if my procedure is rescheduled?
Are there any medical requirements?
How soon before surgery do I need to sign up?
Who can apply for coverage?
How can I access my policy?
How long will a policy cover me?
Do you cover disability / injury due to surgery?
Is there a waiting period?
What if I don’t know my exact procedure name or date?
Does Samos cover me internationally?
I’m visiting from outside the country, can I purchase a policy?
How do I update or cancel my policy?
Can I extend my policy?
Is there a deductible?

Claims

How do I file a claim?
How much time do I have to file a claim?
How long does it take for a claim to be paid?