CLAIMS

We are committed to providing a quick and clear claims process. Giving loved ones peace of mind and clarity as they navigate a challenging time.

In the unfortunate event that a claim does need to be made, it’s important that we are notified as soon as possible (no more than 30 days after the death of the insured) so we can get your claim started. If you don’t have all the information when you notify us, that’s ok - we can get the details later. Please send us an email at claims@samos.insure to get started.

We'll do our best to review and pay out your claim as soon as possible. Please ensure that:

  • We are notified of the accidental death of the insured as soon as possible.  If you are not able to do so within 30 days, we will require a reason for the delay and potentially additional supporting information.
  • In addition to the policy information (policy or certificate number), we will need a copy of the death certificate and a medical record from the surgical facility where the death occurred prior to discharge. 
  • Once the claims process has started, you complete and submit all the requested forms and documents. We will do our best to collect all of the information at once but our claims provider may request additional details while reviewing the claim.

Once all the required documents have been collected, we are usually able to send payment of the benefit within 7 business days.

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